Troubleshooting (super-skaterhax)

This page offers troubleshooting advice for commonly encountered issues with the "Installing boot9strap (super-skaterhax)" page. If you are unable to solve your issue with the advice on this page, please join Nintendo Homebrew on Discord and describe your issue, including what you have already tried.

WARNING

These instructions are only valid for the "Installing boot9strap (super-skaterhax)" page. If you are using anything other than a New 3DS on version 11.15.0 through 11.17.0, you should follow troubleshooting instructions for Installing boot9strap (SSLoth-Browser) instead.

Issues with super-skaterhax

"An error has occurred. Please save your data in any software currently in use, then restart the system."

If no colors flash after pressing "GO GO!":

• Ensure that you have set your system date and region correctly
• Ensure that no other browser tabs are open, then restart the browser and try the exploit again

If the screen flashes colors then freezes/crashes:

• Ensure that you have the correct copy of arm11code.bin and browserhax_hblauncher_ropbin_payload.bin for your console's version and region
• Try resetting your browser data:
  1. Launch the browser, then launch the browser settings
  2. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
  3. Try the exploit again
• Try changing the system language to something other than the current language

"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)

The file arm11code.bin is missing or misplaced. Make sure to copy the files of the latest version of super-skaterhax for your region and version to the root of your SD card (not inside of a folder).

INFO

An exception occured or "DLL_HEAP_INFORMATION" when pressing GO! GO!

This likely indicates that you already have custom firmware. You should check for CFW.

Issues with SafeB9SInstaller

Before opening SafeB9SInstaller

Failed to open SafeB9SInstaller.bin

The file SafeB9SInstaller.bin is missing or misplaced. Download the latest release of SafeB9SInstaller, extract it, and place SafeB9SInstaller.bin on the root of your SD card. Do not add the .bin extension if you do not already see it.

SigHaxed FIRM was not installed! Check lower screen for more info.

MicroSD Card - init failed

Your SD card is most likely acting weird. Try reformatting your SD card (Windows, macOS, Linux). If this doesn't work, try another SD card.

SigHaxed FIRM - File not found

You are missing boot9strap.firm and boot9strap.firm.sha from the boot9strap folder, or the boot9strap folder is misnamed. Download the latest release of boot9strap, and place boot9strap.firm and boot9strap.firm.sha in the boot9strap folder.

SigHaxed FIRM - invalid FIRM

There is an issue with your boot9strap.firm and boot9strap.firm.sha files. Re-download the latest release of boot9strap, and place boot9strap.firm and boot9strap.firm.sha in the boot9strap folder.

Secret Sector - File not found

You are missing secret_sector.bin from the boot9strap folder, or the boot9strap folder is misnamed. Download secret_sector.bin using a torrent client, and place it in the boot9strap folder.

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Something else

Join Nintendo Homebrew on Discord for assistance, and describe the issue that you see.

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